Refund policy

Vigilante Collectibles LLC
Return & Refund Policy

Effective August 2026

At Vigilante Collectibles, we understand that condition matters. Our goal is to represent collectibles accurately, package them carefully, and make the return process clear.

Return Window

Eligible return requests must be started within 14 calendar days after delivery. Before sending anything back, contact us at orders@vigilantecollectiblesllc.com so we can review the request and provide return instructions.

Return Eligibility

To qualify for a return, the item must be returned in the same condition in which it was received, allowing only for reasonable handling necessary to inspect the item. Unless the return is for a damaged, defective, incorrect, or materially misdescribed item:

· Factory-sealed items must remain factory sealed.

· All original packaging, accessories, inserts, certificates, tags, and included items must be returned.

· The collectible and its packaging must not have been altered, switched, resealed, intentionally damaged, or materially changed after delivery.

· Items sold as opened, loose, or used must be returned in the same condition represented in the listing.

Opened Collectibles

A collectible sold as new or factory sealed is not eligible for a change-of-mind return after the factory seal or retail packaging has been opened. This restriction does not limit a claim that the item arrived damaged, was incorrect, was defective, or was materially different from the listing.

Collectible and Package Condition

We make reasonable efforts to photograph and describe visible item and package condition. Manufacturer production marks, minor factory imperfections, shelf wear, or packaging characteristics that were disclosed or reasonably visible in the listing are not automatically considered shipping damage.

If packaging condition is especially important to your purchase decision, please review all available photographs and condition information before ordering.

Damaged, Incorrect, or Missing Items

Inspect your order promptly after delivery. If an item is damaged in transit, incorrect, incomplete, or materially different from what you ordered, contact orders@vigilantecollectiblesllc.com as soon as possible. Shipping-damage claims should generally be reported within 7 calendar days of delivery so the condition of the package and shipping materials can be documented accurately.

For a shipping-damage claim, please keep the item and all shipping materials and provide clear photographs of:

· The outer shipping box or mailer.

· The shipping label.

· The internal protective packaging.

· The collectible and its retail packaging.

· The specific area of damage.

After reviewing the information, we will work with you on an appropriate resolution, which may include a replacement when available, an authorized return, or a refund.

Rare, Vintage, Limited, Graded, and High-Value Items

Rare, vintage, chase, limited, numbered, graded, or other high-value collectibles may be photographed or otherwise documented before shipment. Any authorized return must match the item, serial number, certification number, condition, packaging, accessories, and other identifying information originally shipped.

Clearance and Final Sale

All clearance items are Final Sale and are not eligible for return or exchange for change-of-mind reasons. This does not prevent a customer from contacting us if a clearance item arrives damaged, is incorrect, is defective, or is materially misdescribed.

Return Shipping

For an eligible change-of-mind return, the customer is responsible for return shipping. Use a trackable shipping method and appropriate insurance for valuable collectibles. Vigilante Collectibles is not responsible for a customer return that is lost or damaged before it is delivered back to us.

If the return is due to our error, an incorrect item, or qualifying shipping damage, we will provide or reimburse reasonable return-shipping instructions when a return is required.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Original outbound shipping charges are generally non-refundable for change-of-mind returns, but may be refunded when the return resulted from our error or a qualifying shipping issue.

Your bank, card issuer, or payment provider may require additional time to post a refund after we issue it.

Order Cancellations

If you need to cancel an order, contact orders@vigilantecollectiblesllc.com as soon as possible. We will make reasonable efforts to cancel an order before fulfillment processing has begun. Cancellation is not guaranteed once an order has entered fulfillment processing. Once an order has shipped, the return terms above apply.

Return Abuse or Fraud

We may refuse a return or refund where there is reasonable evidence of item switching, altered packaging, fraudulent claims, abusive return activity, or another material violation of this policy, subject to applicable law.